💡 What is an eSIM and how does it work?
An eSIM is a digital SIM built into your phone. You download a plan via app/QR, then switch your mobile data to the eSIM in Settings—no plastic card or store visit required.
📶 Will an eSIM work on my phone?
Most recent iPhone/Android models support eSIM. Check your device settings (“Add eSIM” or “Cellular Plans”) or the provider’s compatibility list before purchase.
🌍 What’s the difference between local, regional, and global plans?
Local = one country; Regional = multiple countries in a defined area (e.g., Europe); Global = many regions worldwide. Regional plans often give the best value for multi-stop trips.
🚀 How fast is eSIM data? Is 5G supported?
Speeds depend on the local network and your device bands. Many destinations include 4G/5G where available; check the plan page for details.
🔗 Can I use hotspot/tethering?
Usually yes, but it can vary by plan and device. Confirm on the plan page if hotspot is required for your trip.
📱 Can I keep my WhatsApp/phone number?
Yes. Keep your primary SIM for calls/SMS/WhatsApp identity, and use the eSIM only for mobile data while traveling.
🛫 When should I install/activate my eSIM?
You can install in advance and activate on arrival, or activate just before takeoff. Follow the app/QR instructions for your chosen provider.
🔁 Can I switch plans or top up?
Most providers allow top-ups in their app and adding additional plans (local, regional, or global) as your route changes.
💳 Can I get a refund if something goes wrong?
Refund policies vary by provider. Check the terms before purchase; some offer refunds if activation fails or connectivity can’t be established.
🧭 Which provider is best for me?
For frequent, multi-country travel: a flexible app with regional/global options is ideal. For single-country city breaks: a simple local plan often gives the best price.